We process orders almost immediately and most of the time cannot accept cancellations or changes to orders placed. You can send an email to info@facehalo.com.au and we'll always try our best, however there are no guarantees.
No, all you need is water! The HaloTech fibres are specifically designed to remove all traces of makeup without the need for other products. Some customers tell us that they still like to cleanse, so it’s personal preference.