Face Halo FAQ

For all shipping rates and delivery times, go to our Shipping page.

If you have a discount code, you can enter this during the checkout process.

Please note that only one discount code can be used per order. Discount codes are not valid with subscriptions (auto-renew) and limited edition packs.

We process orders almost immediately and most of the time cannot accept cancellations or changes to orders placed. You can send an email to info@facehalo.com.au and we'll always try our best, however there are no guarantees.

No, if you are ordering for the UK shipping is free and there are no customs charges.

No, all you need is water! The HaloTech fibres are specifically designed to remove all traces of makeup without the need for other products.  Some customers tell us that they still like to cleanse, so it’s personal preference. 

In most cases, mascara will come off provided you hydrate your Face Halo with plenty of water. It works well if you hold the Face Halo over your eye for 5-10 seconds to loosen the makeup.

For stubborn or waterproof eye makeup, we recommend using a natural oil such as organic coconut or argan oil to assist in removal. 

Face Halo PRO and Original both have the same amazing HaloTech fibres and makeup removing power. 

The plush white Face Halo Original is the ultimate daily go-to for makeup removal. If you've never used Face Halo before, you'll love watching how much makeup comes off onto your Face Halo. Face Halo PRO is perfect for removing heavier pigmented makeup/masks as the chic black fibres come up looking fresh after each wash.

It's personal preference - and personally, we like to have both!

Face Halo is perfect to use with eyelash extensions as Face Halo uses no chemicals and the soft fibres are gentle on eyelashes.

Hand wash your Face Halo after each use with warm water and soap. To release heavier pigmented makeup, you can rub two Face Halos together under warm water with soap, then pop them in a Face Halo Wash Bag in the washing machine with similar colours!

Do NOT wash Face Halo with fabric softener, it may coat the fibres and reduce their effectiveness.

We recommend air drying Face Halos as it better maintains their shape, but if it accidentally goes into the dryer, your Face Halos will still be effective and usable. Please see the label on the product for more information regarding washing and drying temperatures. 

Each Face Halo can be washed around 200 times.

No, fabric softener reduces the effectiveness of the fibres because it coats the strands. 

Please email info@facehalo.com and our team will be able to assist.

Please email info@facehalo.com for all collaboration enquiries.