Shipping & Returns
SHIPPING
All shipping charges are in USD. We endeavour to ship orders as quickly as possible. We do not ship on weekends or public holidays, but will dispatch on the next business day.
UNITED STATES
| Standard Shipping | 3-6 days from dispatch | FREE |
| Express Shipping | 1-3 days from dispatch | $7.50 USD |
UNITED KINGDOM
| Standard Shipping | 2-3 days from dispatch | FREE |
All UK orders are sent via Royal Mail from our UK warehouse. Shipping is FREE in the UK, with NO customs charges.
AUSTRALIA
| Visit facehalo.com.au for shipping to Australia |
EUROPE
|
Standard Shipping |
5-7 days from dispatch | FREE |
|
Standard Shipping Orders under $75 |
5-7 days from dispatch | $8 USD |
All European orders are sent via Royal Mail from our UK warehouse, with NO customs charges.
CANADA
|
Standard Shipping |
7-14 days from dispatch |
FREE |
|
Standard Shipping Orders under $75 |
7-14 days from dispatch |
$8 USD |
| Express Shipping | 2-3 days from dispatch |
$25 USD |
All Canadian orders are sent via USPS/Canada Post and DHL from our USA warehouse. Customs charges may apply.
NEW ZEALAND, HONG KONG, JAPAN, MALAYSIA, SINGAPORE
|
Standard Shipping |
7-21 days from dispatch
|
FREE |
|
Standard Shipping
Orders under $75
|
7-21 days from dispatch
|
$12 USD |
|
Express Shipping
|
3-5 days from dispatch |
$35 USD |
Standard orders to these countries are sent via USPS from our USA warehouse.
ISRAEL, SAUDI ARABIA, UAE, BAHRAIN
| Express Shipping | DHL | $35 USD |
Please Note:
Face Halo is not responsible for import taxes and charges that are at the discretion of each country. Please check with your individual postal service for charges applicable to the country you are shipping to.
DON'T SEE YOUR COUNTRY HERE?
Email our team and tell us where you would like Face Halo to start shipping to. We are working hard to bring Face Halo to every corner of the world!
RETURNS
We are excited you took the step to simplify your makeup removal with Face Halo. If for some reason you are not satisfied with the product, we would be more than happy to help you resolve any issues.
Guidelines
Returns are valid within 21 days of purchase. Return shipping charges are to be paid for by the customer. Any discounts received on your original purchase will be recalculated when the return is processed. Refunds exclude any shipping charges incurred.
Please note, a restocking fee of 25% is charged on returns of 10 or more packs.
Return Process
To return an item, please email Customer Service: info@facehalo.com.au
Please be sure to include the following information:
- Customer name and date of purchase
- Reason for return
- Order Number
Upon receipt of your request, we will send you an authorisation number and instructions on where/how to return the item(s).