Shipping & Returns

SHIPPING 

USA 

Standard Shipping 2-5 days FREE

Priority Shipping: 1-3 days  - See options at checkout 

Delivered via USPS

AUSTRALIA - all purchases for Australian delivery please visit www.facehalo.com.au

UNITED KINGDOM  US$5 FLAT RATE/UNLIMITED PACKS 2-3 BUSINESS DAYS/TRACKED

NO CUSTOMS CHARGES.  SHIPPED VIA ROYAL MAIL.

EUROPE  

STANDARD SHIPPING  US$6 7-14 BUSINESS DAYS, NO TRACKING

EXPRESS SHIPPING     US$8  5-7 BUSINESS DAYS /TRACKING AVAILABLE

UNLIMITED PACKS.  NO CUSTOMS CHARGES.

SHIPPED VIA ROYAL MAIL

CANADA

STANDARD  via USPS   $9.03 (up to 4 packs)

EXPRESS MULTIPACK SPECIAL (5 PACKS OR MORE) $15 (unlimited packs)

Please be aware of import duties charged by Canadian customs when shipped from the USA.

OTHER COUNTRIES   

VARIOUS PRICES AVAILABLE AT CHECKOUT.  

HONG KONG, NEW ZEALAND, SINGAPORE, JAPAN, ISRAEL 

STANDARD  $12-$13  14-21 Days

EXPRESS SPECIAL MULTIPACK RATE (5 PACKS OR MORE)  $20  3-5 DAYS

 

Please Note:  Tracking information for many of these countries indicates arrival of package 1 or 2 days before arrival at your address

International Shipping Rates apply at checkout.  

Shipping price same for up to 4-6 packages (depending on country).

For International shipments please note:

FACE HALO is not responsible for import taxes and charges that are at the discretion of each country.  Please check with your individual postal service for charges applicable to the country you are shipping to.

GLOBAL SHIPPING

Please enter your email address in the email box in the footer to be notified as soon as we are able to ship to your country.

RETURNS

We are excited you took the step to simplify your makeup removal with Face Halo. However, if you are not satisfied with the product, we are always here to help you resolve any issue. See our guidelines below.

Guidelines

Returns are valid within 21 days of purchase.

Any promotional discount received on your original purchase will be recalculated when the merchandise is returned.

We charge a 25% restocking fee on returned orders of 10 or more packs.

Return shipping is paid for by the customer.

How to Return

To return an item, please email Customer Service at: returns@facehalo.com

Please be sure to include the following information:

Your name and date of online purchase

Reason for return

Order Number

Upon receipt of your request, we will send you an authorization number and instructions on where/how to ship back the item(s).