All shipping charges are in USD. We endeavour to ship orders as quickly as possible. We do not ship on weekends or public holidays, but will dispatch on the next business day.
Shipping & Returns
SHIPPING
All US and Uk orders are shipped from local warehouses.
UNITED STATES
Standard Shipping
FREE on ALL ORDERS under $500
Delivery Estimate 3-6 days from dispatch
Express Shipping
$7.50 USD (ALL ORDERS).
Delivery Estimate - 1-3 days from dispatch
UNITED KINGDOM
Standard Shipping
| Order Value | Cost |
|
Under $35USD |
$5USD |
|
Over $35USD |
FREE |
Delivery Estimate 2-3 days from dispatch. Not tracked
Express Shipping
$7.50 USD (ALL ORDERS).
Delivery Estimate - 48 hours from dispatch - Tracked
AUSTRALIA
Visit facehalo.com.au to shop Face Halo shipping to Australia
EUROPE
We don't currently ship to Europe - but many of our retail partners do! Check them out HERE
CANADA
Standard Shipping
Express Shipping
7-14 days from dispatch
2-3 days from dispatch
$8 USD
$25 USD
All Canadian orders are sent via USPS/Canada Post and DHL from our USA warehouse. Customs charges may apply.
NEW ZEALAND
We don't currently ship to New Zealand - but our retail partners do! Check them out HERE
HONG KONG, JAPAN, MALAYSIA, SINGAPORE
Standard Shipping
Express Shipping
7-21 days from dispatch
3-5 days from dispatch
$12 USD
$35 USD
Standard orders to these countries are sent via USPS from our USA warehouse.
Please Note:
Face Halo is not responsible for import taxes and charges that are at the discretion of each country. Please check with your individual postal service for charges applicable to the country you are shipping to.
DON'T SEE YOUR COUNTRY HERE?
Email our team and tell us where you would like Face Halo to start shipping to. We are working hard to bring Face Halo to every corner of the world!
RETURNS
We are excited you took the step to simplify your makeup removal with Face Halo. If for some reason you are not satisfied with the product, we would be more than happy to help you resolve any issues.
Guidelines
EXTENDED RETURNS - Until December 2022. All orders placed during 2022 are eligible for extended 60 day returns from purchase date.
Returns are valid within 21 days of purchase. Return shipping charges are to be paid for by the customer. Any discounts received on your original purchase will be recalculated when the return is processed. Refunds exclude any shipping charges incurred.
Return Process
To return an item, please email Customer Service: info@facehalo.com.au
Please be sure to include the following information:
- Customer name and date of purchase
- Reason for return
- Order Number
Upon receipt of your request, we will send you an authorisation number and instructions on where/how to return the item(s).