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**NEW** 20% OFF 5 OR MORE LIMITED EDITION GOLD PACKS: Use CODE 'GOLDGIFTING' AT CHECKOUT

Shipping & Returns

SHIPPING

USA 

Standard Shipping 2-5 days FREE

Priority Shipping 1-3 days  - See options at checkout 

AUSTRALIA  

STANDARD SHIPPING US$5 FLAT RATE- SHIPPING TIME 7-14 BUSINESS DAYS.           NO TRACKING  

EXPRESS SHIPPING  US$8 FLAT RATE - SHIPPING TIME 3-6 BUSINESS DAYS.  TRACKING AVAILABLE.

UNITED KINGDOM  US$5 FLAT RATE/UNLIMITED PACKS 2-3 BUSINESS DAYS/TRACKED

 

OTHER COUNTRIES   VARIOUS PRICES AVAILABLE AT CHECKOUT

CANADA, HONG KONG, NEW ZEALAND, SINGAPORE, JAPAN,

 

Please Note:  Tracking information for many of these countries indicates arrival of package 1 or 2 days before arrival at your address

International Shipping Rates apply at checkout.  

Shipping price same for up to 4-6 packages (depending on country).

For International shipments please note:

FACE HALO is not responsible for import taxes and charges that are at the discretion of each country.  Please check with your individual postal service for the country you reside in.

GLOBAL SHIPPING

Please enter your email address in the email box in the footer to be notified as soon as we are able to ship to your country.

RETURNS

We are excited you took the step to simplify your makeup removal with Face Halo. However, if you are not satisfied with the product, we are always here to help you resolve any issue. See our guidelines below.

Guidelines

Returns are valid within 21 days of purchase.

Any promotional discount received on your original purchase will be recalculated when the merchandise is returned.

We charge a 25% restocking fee on returned orders of 10 or more packs.

Return shipping is paid for by the customer.

How to Return

To return an item, please email Customer Service at: returns@facehalo.com

Please be sure to include the following information:

Your name and date of online purchase

Reason for return

Order Number

Upon receipt of your request, we will send you an authorization number and instructions on where/how to ship back the item(s).