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Shipping & Returns


All shipping charges are in USD. We endeavour to ship orders as quickly as possible. We do not ship on weekends or public holidays, but will dispatch on the next business day.


Standard Shipping

FREE on ALL ORDERS under $500 *excluding orders containg Cleansing Balm

Delivery Estimate 3-6 days from dispatch

Express Shipping

$7.50 USD (ALL ORDERS). *excluding orders containg Cleansing Balm

Delivery Estimate - 1-3 days from dispatch

All Orders containing Cleansing Balm: The Cleansing Balm product will ship from Australia

Standard Shipping: $17 - 6-10 Business Days from dispatch

Express Shipping: $27 - 4-8 Business Days from dispatch


Visit to shop Face Halo shipping to the K


Visit to shop Face Halo shipping to Australia


If we don't currently ship to your country check if any of our retail partners do! Check them out HERE


We are excited you took the step to simplify your makeup removal with Face Halo. If for some reason you are not satisfied with the product, we would be more than happy to help you resolve any issues.


Returns are valid within 21 days of purchase. Return shipping charges are to be paid for by the customer. Any discounts received on your original purchase will be recalculated when the return is processed. Refunds exclude any shipping charges incurred.

Return Process

To return an item, please email Customer Service:

Please be sure to include the following information:
- Customer name and date of purchase
- Reason for return
- Order Number

Upon receipt of your request, we will send you an authorisation number and instructions on where/how to return the item(s).