Shipping & Returns
SHIPPING
INTERNATIONAL SHIPPING :
All prices and shipping in US Dollars.
We don't ship on weekends or public holidays but will dispatch the very next day.
UNITED KINGDOM
FREE SHIPPING FOR OUR UK #FACEHALO FRIENDS
2-3 DAYS FROM DISPATCH. UNLIMITED PACKS. NO CUSTOMS CHARGES.
ORDERS SENT VIA ROYAL MAIL FROM OUR UK WAREHOUSE
EUROPE
FREE STANDARD SHIPPING - IF YOU BUY 4 OR MORE PACKS
USD $8 : 5-7 BUSINESS DAYS/TRACKING AVAILABLE. 1-3 PACKS
ORDERS SHIPPED VIA ROYAL MAIL FROM OUR UK WAREHOUSE. NO CUSTOMS CHARGES
AUSTRALIA
FOR FREE SHIPPING GO TO WWW.FACEHALO.COM.AU
PACKAGES WILL BE SENT FROM THE AUSTRALIAN WEBSITE VIA AUSTRALIA POST
CANADA
FREE STANDARD SHIPPING - IF YOU BUY 4 OR MORE PACKS
USD $8 : STANDARD SHIPPING (USPS) 7-14 BUSINESS DAYS/TRACKING
US$25 : EXPRESS SHIPPING (DHL) 2-3 BUSINESS DAYS/TRACKED
ORDERS SHIPPED VIA USPS/CANADA POST FROM OUR USA WAREHOUSE.
CUSTOMS CHARGES MAY APPLY. PRICES APPLY TO UNLIMITED PACKS.
OTHER COUNTRIES :
NEW ZEALAND, HONG KONG, JAPAN, MALAYSIA, SINGAPORE
FREE STANDARD SHIPPING - IF YOU BUY 4 OR MORE PACKS
USD $12 : STANDARD SHIPPING (USPS) 7-21 BUSINESS DAYS. 1-3 PACKS
USD $35 : EXPRESS SHIPPING (DHL) 3-5 BUSINESS DAYS. UNLIMITED PACKS
STANDARD ORDERS SHIPPED VIA USPS FROM OUR USA WAREHOUSE
ISRAEL, SAUDI ARABIA, UAE, BAHRAIN
USD $35 : EXPRESS SHIPPING (DHL) 3-5 BUSINESS DAYS. UNLIMITED PACKS
For International shipments please note:
FACE HALO is not responsible for import taxes and charges that are at the discretion of each country. Please check with your individual postal service for charges applicable to the country you are shipping to.
GLOBAL SHIPPING
Please enter your email address in the email box in the footer to be notified as soon as we are able to ship to your country.
RETURNS
We are excited you took the step to simplify your makeup removal with Face Halo. However, if you are not satisfied with the product, we are always here to help you resolve any issue. See our guidelines below.
Guidelines
Returns are valid within 21 days of purchase.
Any promotional discount received on your original purchase will be recalculated when the merchandise is returned.
We charge a 25% restocking fee on returned orders of 10 or more packs.
Return shipping is paid for by the customer.
How to Return
To return an item, please email Customer Service at: returns@facehalo.com
Please be sure to include the following information:
Your name and date of online purchase
Reason for return
Order Number
Upon receipt of your request, we will send you an authorization number and instructions on where/how to ship back the item(s).