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FACE HALO FAQ

ORDERING AND SHIPPING

How much is shipping and how long does it take?

For all shipping rates and delivery times, go to our Shipping page.

How do I apply a discount code to my order? 

If you have a discount code, you can enter this during the checkout process.

Please note that only one discount code can be used per order. Discount codes are not valid with subscriptions (auto-renew), limited edition items and the Modern Merch range

Can I cancel my order or change my address?  

We process orders almost immediately and most of the time cannot accept cancellations or changes to orders placed. You can send an email to info@facehalo.com and we'll always try our best, however there are no guarantees.

USING FACE HALO

How do I clean my Face Halo?

Hand wash your Face Halo after each use with warm water and soap. To release heavier pigmented makeup, you can rub two Face Halos together under warm water with soap, then pop them in a Face Halo Wash Bag in the washing machine with similar colours!

 

Do NOT wash Face Halo with fabric softener, it may coat the fibres and reduce their effectiveness.

Can I put my Face Halo in the dryer?

We recommend air drying Face Halos as it better maintains their shape, but if it accidentally goes into the dryer, your Face Halos will still be effective and usable. Please see the label on the product for more information regarding washing and drying temperatures.

How long will my Face Halo last?

Each Face Halo can be machine washed around 200 times.

Do I need to use fabric softener when washing my Face Halo?

No, fabric softener reduces the effectiveness of the fibres because it coats the strands.

STOCKISTS AND COLLABORATIONS

How do I become a Face Halo stockist?

Please email stockists@facehalo.com.au and our team will be able to provide further information.

I am an influencer, how o I go about collaborating with Face Halo?

Please email collabs@facehalo.com.au for all collaboration enquiries.

MODERN MERCH

What is Modern Merch?

Modern Merch by Face Halo is a capsule drop of streetwear, designed and handmade In Australia featuring pre and post consumer upcycled Face Halo products.

When Face Halo launched in 2017, the way the world removed makeup changed forever. This was just the first step in our sustainability journey. Our next move is to ensure that the life of a Face Halo never ends, and that instead, it is reborn.

It has always been the Face Halo goal to create a closed loop manufacturing system, where old products or packaging - items typically considered "waste" - are instead given a second life. Creating Modern Merch with the repurposed Face Halo materials was the last piece of the puzzle.

Each garment utilises various elements of pre and post consumer products and packaging, including HaloTech fibres, Face Halo tags, product packaging pouches and the netted wash bag and drawstring.

Join our sustainability and design team in creating the Modern Merch capsule collections by sending your Face Halo's back to us and watch them transform into beautiful threads.

WE.AR DIFFERENT and now you can be too.

What is "Upcycling"?

Upcycling refers to reusing discarded materials, typically considered waste, to create a new product. Modern Merch is created using pre and post consumer Face Halo products. Face Halo's have been repurposed and turned into high quality streetwear, giving these old products a second life and saving further waste from entering landfill.

How does your upcycling program work?

Our upcycling program is a vital part of making Modern Merch happen! We need YOU to send back your old Face Halo products (including old packaging!) once they've reached the end of their life. When sending back your Face Halos, please ensure you follow these steps:  

1. Thoroughly washed in the washing machine with laundry liquid and completely dried.
For hygiene reasons we cannot accept unwashed Face Halos.

2. Send in an envelope with your preferred postage company.

3. Address to one of the below addresses depending on your location:  

Australia:
Face Halo
PO Box 897 Canning Bridge
Applecross
WA 6153  

USA & Canada:
Face Halo
6010 N. Cajon Blvd
San Bernardino
CA, 92407

UK & Europe:
Face Halo
27 Kilbirnie PL
Glasgow
UK, G5 8QR

Where are the Face Halos upcycled and turned into Modern Merch? 

Each garment has been carefully and lovingly created, designed and upcycled in Perth, Western Australia by our Face Halo Design and Sustainability team.

How do you clean the Face Halos before upcycling?

Face Halo sanitizes old Face Halo's using a high grade machine that disinfectants and sanitises uses extremely high temperatures that kills bacteria. Each step is repeated until completely sanitised.

What if my Face Halos are stained with dark colours from mascara or pigmented makeup? Can I still send them back?

We still want them! Whilst products must be thoroughly cleaned and dried before being returned, we understand that some discolouration can remain. We have big plans for even those bad boys coming up in our 2.0 drop!

What can I do with my old Face Halos if I don't return them?

There are so many options. The make great dusters for plants, they clean your shoes Really well, carry one in your purse in case of spills, wipe your bathroom wash basin After use, clean your computer, phone......should we go on?

How long does it take to create an item? How long will my order take?

Our first drop has been in production for months now, so we are thrilled to finally get these pieces in your hands. Some items are ready to wear, however our limited edition collection is made to order, and each garment may take up to 4 weeks of production time plus shipping. Please take note of the specified production time when ordering!

Is Modern Merch limited edition?

We have both the "OG" collection and the "Limited Edition" collection as part of our first drop. We will only be producing a small run of both our OG and our made to order Limited Edition. Quantities are limited so we encourage you to get in quick!

Will sold out items be restocking?

We aim to restock some items of our Modern Merch, however we cannot guarantee that every piece will be restocked. If you see something you like, we advise that you act quick!