For all shipping rates and delivery times, go to our Shipping page.
FACE HALO FAQ
ORDERING AND SHIPPING
How much is shipping and how long does it take?
How do I apply a discount code to my order?
If you have a discount code, you can enter this during the checkout process.
Please note that only one discount code can be used per order. Discount codes are not valid with subscriptions (auto-renew), limited edition items and the Modern Merch range
Can I cancel my order or change my address?
We process orders almost immediately and most of the time cannot accept cancellations or changes to orders placed. You can send an email to info@facehalo.com and we'll always try our best, however there are no guarantees.
USING FACE HALO
How do I clean my Face Halo?
Hand wash your Face Halo after each use with warm water and soap. To release heavier pigmented makeup, you can rub two Face Halos together under warm water with soap, then pop them in a Face Halo Wash Bag in the washing machine with similar colours!
Do NOT wash Face Halo with fabric softener, it may coat the fibres and reduce their effectiveness.
Can I put my Face Halo in the dryer?
We recommend air drying Face Halos as it better maintains their shape, but if it accidentally goes into the dryer, your Face Halos will still be effective and usable. Please see the label on the product for more information regarding washing and drying temperatures. Do not dry Face Halo Bamboo ads in the dryer.
How long will my Face Halo last?
Each Face Halo can be machine washed around 200 times.
Do I need to use fabric softener when washing my Face Halo?
No, fabric softener reduces the effectiveness of the fibres because it coats the strands.
STOCKISTS AND COLLABORATIONS
How do I become a Face Halo stockist?
Please email info@facehalo.com.au with the subject line 'Face Halo Stockist Enquiry'and our team will be able to provide further information.
I am an influencer, how o I go about collaborating with Face Halo?
UPCYCLING
How does your upcycling program work?
Send back your old Face Halo products once they've reached the end of their life. When sending back your Face Halos, please ensure you follow these steps:
1. Thoroughly washed in the washing machine with laundry liquid and completely dried.
For hygiene reasons we cannot accept unwashed Face Halos.
2. Send in an envelope with your preferred postage company.
3. Address to one of the below addresses depending on your location:
Australia:
Face Halo
PO Box 3111 Bellevue Road,
Bellevue Hill, NSW, 2023
USA & Canada:
Face Halo
6010 N. Cajon Blvd
San Bernardino
CA, 92407
UK & Europe:
Face Halo
27 Kilbirnie PL
Glasgow
UK, G5 8QR
What if my Face Halos are stained with dark colours from mascara or pigmented makeup? Can I still send them back?
We still want them! Whilst products must be thoroughly cleaned and dried before being returned, we understand that some discolouration can remain.
What can I do with my old Face Halos if I don't return them?
There are so many options. The make great dusters for plants, they clean your shoes Really well, carry one in your purse in case of spills, wipe your bathroom wash basin After use, clean your computer, phone......should we go on?